Refund Policy
1. No questions asked, we offer a 100% refund for fully damaged pieces during shipping.
2. In case of damaged deliveries, share photos and videos of the outer packaging within 24 hours of delivery for a refund.
3. Provide product images and videos for our assessment to process the refund accordingly.
4. Minor issues will be covered for repairs and improvements at our expense.
5. We will refund the amount within 7-14 days after the confirmation.
6. Refundable amount will be credit to the source account.
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Return Policy
We strive to provide our customers with high-quality products and excellent service. Please review our return policy below:
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Return Period: We accept returns within 24-48 hours of delivery.
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Conditions for Return:
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Inaccurate Dimensions: If the dimensions of the furniture piece(s) you receive do not match the specifications provided at the time of purchase, you are eligible for a return.
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Received Damaged Piece: If you receive a damaged piece, please contact us immediately to arrange for a return.
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Return Acceptance: Returns are subject to acceptance based on the aforementioned conditions. We reserve the right to inspect returned items to ensure they meet our return criteria.
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Non-Entertainment of Mind Change: Please note that we do not entertain returns for reasons related to a change of mind or preference.
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We aim to make the return process as smooth as possible for our customers. If you believe you are eligible for a return based on the outlined conditions, please contact our customer service team at hello@houseofjaipur.co.in to initiate the return process.
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Thank you for your understanding and cooperation.